The Customer is not Always Right. But They are Always the Customer - Shep Hyken
Description
Shep Hyken, award-winning customer service expert and Chief Amazement Officer, explains how to deal with difficult customers, while still protecting your business. About the show: "Mind Your Business" is a weekly radio show on New York’s legendary talk radio station, 77WABC a 50,000 megawatt station in the NY/NJ metro area. It airs every Sunday evening, and has additional listenership online and though its podcasts. The show features CEO’s and business leaders’ who provide advice, counsel and perspective, from their unique vantage point. About the host: Yitzchok Saftlas is the founder and president of Bottom Line Marketing Group, an award-winning marketing agency helping hundreds of corporate, political and non-profit clients since 1992. Yitzchok’s new book: “So, What’s the Bottom Line?” published by Morgan James, contains timeless advice for marketers, seasoned executives and entrepreneurs. He is the host of the weekly business radio show, “Mind Your Business” on 77WABC in the New York / New Jersey metro area as well as on C-Suite TV and C-Suite Radio. Additionally, Yitzchok is a featured columnist in the Yated newspaper and Mishpacha Magazine, both international weekly publications. Have you read Yitzchok’s new book yet? So, What’s the Bottom Line? published by Morgan James, contains timeless advice for marketers, seasoned executives and entrepreneurs. http://amzn.to/2mQEgpQ Follow Yitzchok on social media: Facebook: https://goo.gl/dxUuet Twitter: https://goo.gl/XhHUjx LinkedIn: https://goo.gl/YP3vTK Instagram: https://goo.gl/Hx0SA7